521 thoughts on “Clixsense Hacked: unable to login? (Temporary issue: Reported on 4 September 2016)”

    • Hello Brian,

      Hacked, yes. Robbed, I don’t thin so. It’s just the database / data displaying most probably.

      This means the database (and our information) is compromised as well.

      They have back-ups, so no worry for that. But this is not good for our privacy.

      Thanks for the report. Updated the blog post.

      Sound like it’s fixed now. Though the forum still displays “hacked” as username.

      All the best,
      Tanguy – Incognito007

  1. Dear admin
    I am from India and want to going from search engine to log in clixsense.com but site is not opening.
    pl help.
    thank

  2. Today at 10.00pm, I tried to open the account after making several attempts. To my surprise , the balance is reduced to 13 dollars from 41 dollars. When I refreshed the account page, the site is not opened and stucked.

    • Hello Kanduri,

      Indeed, other people reported that as well. This means the database (and our information) is compromised as well.

      They have back-ups, so no worry for that. But this is not good for our privacy.

      Thanks for the report. Updated the blog post.

      Sound like it’s fixed now. Though the forum still displays “hacked” as username.

      All the best,
      Tanguy – Incognito007

    • Hello Priya,

      Indeed. This means the database (and our information) is compromised as well.

      They have back-ups, so no worry for that. But this is not good for our privacy.

      Thanks for the report. Updated the blog post.

      Sound like it’s fixed now. Though the forum still displays “hacked” as username.

      All the best,
      Tanguy – Incognito007

  3. Yo estoy en España y tengo el mismo problema, mi cuenta a 0 y no puedo entrar, se queda la página en blanco. Espero que pongan remedio pronto y todo vuelva a estar en su sitio.

    • If the hacker this time really got the site and didn’t just change the DSN, I highly doubt that we will see a penny. I have 27 bucks there. Not sure if the money got stolen or not cuz I can’t see the site. Blank page.

      • Hola, mi dinero a vuelto, ahora me marca los 20.12$ al pinchar en el botón de la aplicación, pero la página me sigue saliendo en blanco.

      • Hello Marcus,

        I think it’s just the database which is backed up by the hosting company and Jim.

        It should be fine. I don’t think money processors are affected.

        But it looks worst than a DNS hijacking now… I would still recommend you update your passwords in all the places where you used same credentials as in Clixsense.

        Better be safe than sorry.

        All the best,
        Tanguy – Incognito007

    • Hello Ana,

      Indeed. This means the database (and our information) is compromised as well.

      They have back-ups, so no worry for that. But this is not good for our privacy.

      Thanks for the report. Updated the blog post.

      Sound like it’s fixed now. Though the forum still displays “hacked” as username.

      All the best,
      Tanguy – Incognito007

      • Hola, sigo sin poder entrar, la página sigue en blanco; y ahora mi saldo no esta a 0 pero a vuelto a moverse, en estos momentos marca 15.91$. Espero que lo puedan solucionar pronto, sino tendré que dejar de usar esta página.

    • Hello Heidi,

      Everything should be backed-up. We should be safe.

      Though as data seems to be compromised I would suggest you update your passwords on other websites (if you used same data on other places).

      All the best,
      Tanguy – Incognito007

  4. saludos desde Mexico el diA 4 de este mes desaparecio sitio clixsense , borre cokies, limpie mi pc limpie historial, el dia 5 a las 10.00 pm ya estaba funcionando de nuevo incluso vi mis anuncios, hoy a las 12.38 p.m. no esta funcionando,envia pagina en blanco… fue hackeado de nuevo no se desesperen los administradores de clixsense sabran como arreglar todo, paciencia

  5. The same here in Italy. Blank page and nothing works. It was working fine for me this morning, no money stolen, adds were loading and working just fine and the same goes for the surveys. It was 10:00 AM “Italian time” which means ten hours ago. Now everything is down.

  6. My guess is that they are working on the new security measures for the site and that the site has gone down in the process. Don’t panic, they are a decent honest site, been a member for about 5 years

  7. Hi admin. Today to my surprise I found my account went to zero am worried if my personal data will be misused . Request the team please rectify the problem asap and save our personal data from the hackers

    • Hello Sumita,

      As the database looks compromised, I would recommend you to update your passwords if you used same credentials as in Clixsense on other places.

      Better be safe than sorry :)

      Keep us updated about the situation.

      All the best,
      Tanguy – Incognito007

      • Hi Tanguy

        Thanks for the info I have changed the password and as it’s my official laptop hence I am worried on the other side of getting my laptop hacked. Thinking off getting it formatted tomorrow but right now I can’t even log in my page ( Clixsense homepage) it’s showing blank page, hence to change the password or any other credentials it’s really not possible.

        request the team to solve the problem asap.
        Regards, Sumita

        • Hello Sumita,

          I was speaking about other websites — if the hacker had access to your clixsense password and you used the same on Neobux or PayPal for example;
          that could be a potential risk for those accounts if you keep the same details.

          But Jim just made an update, look like our data are safe:

          Members, I apologize for taking the site offline without warning but it seems this hacker was able to find an exploit and was able to remotely change the names and balances on some accounts. Some of you will need to reenter your names. None of your personal account information was exposed. We were able to restore many account names but we did not want to restore this information from our backup because it would mean much longer time offline so we made the decision to have some of you re-enter your first and last name.

          We understand this is a major inconvenience to all of you as this person is causing us much grief. But, on a side note, we’ve opened an investigation with the FBI and they are now investigating to try and find this person.

          Again I am very sorry for all of this and please be patient with us. We are doing the best we can to restore things back to where they should be.

          Thank you

          Cheers,
          Tanguy – Incognito007

  8. Clixsense shows a blank page and my account balance in Clixaddon was showing a while ago as $0.00oo but now it shows $-5.1028… how did my balance go negative? I had more than $100 as pending payout and more than $3 in my account balance. Is all my money gone??? Is there anyone who knows what it could be and if our accounts are ever going to be recovered?

    • Hello Shanky,

      I believe everything is backed up. No worries.

      But if database is compromised, I would recommend you to update your passwords if you used same credentials as in Clixsense on other places.

      Better be safe than sorry :)

      Keep us updated about the situation.

      All the best,
      Tanguy – Incognito007

      • Hello Shanky,

        Awesome. Thanks for your feedback.

        Have a look on my recent update though:

        EDIT: The recent events, such as the Clixsense balance being zeroed or usernames changed to “Hacked”, let me think that what we are facing is more than just a “DNS Hijacking”.

        The database was either hijacked or hacked as well. If you used your Clixsense passwords on other websites, I would recommend you to update the passwords ASAP.

        Better be safe than sorry.

        All the best,
        Tanguy – Incognito007

  9. The fact that your balance shows as zero and you get a hacked account message doesn’t mean your money has gone, just that somebody has hacked the site again and changed it to show everybody has lost their money. Presumably to create a panic – and with some success. Stop and think people, payments have to be requested and authorised, and you can’t request cash-out at less than $8. This is one guy, he can’t possibly have hacked every one of thousands of accounts and taken the money in the space of seconds. Either the hacker has zero’d the onscreen figure or this is just a side-effect of the owners putting in new security, as they said they were going to. Just sit tight and see what happens.

    • Tashatam, it’s not as difficult as you may think if he is an expert hacker. He can do that in a wee sec. They hack banks with thousands of account and lots of money in less than one hour. Anyway, it must be something personal between the site, or the owner of the site, and this guy. It seems that he is targeting Clixsense in particular, for whatever reason, rather than other sites. I think CS is a good site, honest, I’ve been paid regularly, never lost a cent, but it lacks security,

      • Hello Marcus,

        We are speaking here about Clixsense. As far as I know the company’s processors are secure.

        Even if he reset all database details, a recent backup could be deployed with close to zero effect on our accounts.

        The only challenge is to find and patch the security weakness to be sure the hacker can’t play with the DNS, files and databases anymore.

        It may take a while, but I’m sure the team will go through it :)

        And we will end up with a website which is even more secure.

        All the best,
        Tanguy – Incognito007

  10. my money is back :) the only bad news is just now can enter cs but no cannot enter again. I guess the team really need time to solve it

    • Hello Bharatina,

      Awesome. Thanks for your feedback.

      Have a look on my recent update though:

      EDIT: The recent events, such as the Clixsense balance being zeroed or usernames changed to “Hacked”, let me think that what we are facing is more than just a “DNS Hijacking”.

      The database was either hijacked or hacked as well. If you used your Clixsense passwords on other websites, I would recommend you to update the passwords ASAP.

      Better be safe than sorry.

      All the best,
      Tanguy – Incognito007

  11. Clixsense is working good…

    Clixsense Announcements (Server Time: Sep 6, 2016 16:37:03 EST)

    What just happened?
    6 Sep 2016 03:12 pm

    Members, I apologize for taking the site offline without warning but it seems this hacker was able to find an exploit and was able to remotely change the names and balances on some accounts. Some of you will need to reenter your names. None of your personal account information was exposed. We were able to restore many account names but we did not want to restore this information from our backup because it would mean much longer time offline so we made the decision to have some of you re-enter your first and last name.

    We understand this is a major inconvenience to all of you as this person is causing us much grief. But, on a side note, we’ve opened an investigation with the FBI and they are now investigating to try and find this person.

    Again I am very sorry for all of this and please be patient with us. We are doing the best we can to restore things back to where they should be.

    Thank you
    clixsense…………………

    by
    Goudham Uthayarasu…!!!

  12. I logged in a little while ago for the first time since the hack. Looks like the front page, Ad page, and a couple of ads I clicked on are definitely Safe For Work now. ;-) My real name and my balance were intact. I wonder if I should change my password there as soon as the SSL is functioning again, though. Thank you so much for keeping us up to date on this fiasco, by the way!

  13. hello around 12:pm I can log in easily with my clixsense but I do notice the change of my balance and the username was change it to hacked and I look on the forum and still the same I logout and try to log in and just like other I goes to 502 bad gateway now I try to log in again at this time of hr 8:23pm but it I can’t log in anymore it said that wrong password!

    • Hello Elena,

      It looks like they are now forcing people to change their password.

      You should receive your new logins details to your email inbox upon first login attempt.

      See the update on the blog post above for more details.

      And let us know if you face further issue :)

      All the best,
      Tanguy – Incognito007

      • thanks to see this site! well I received an email around 7/2016 4:38 pm it said to wait for your new password im waiting until now nothing received it yet on my email

          • Hello Elena,

            If you are sure that you are checking the same email that you registered with,
            then you might also want to wait for a little and try again since a lot of people today are also resetting their passwords the mail server is probably overloaded with queues.

            All the best,
            Tanguy – Incognito007

          • hello good morning everyone update today I received my new password today and finally I’m in again in clixsense! i cannot imagine life without clixsense its like part of every daily basis in life. thanks to this site god bless everyone happy day!!

  14. Clixsense was working fine all afternoon and evening but now I have been logged out, and I cannot log back in because it is asking for a captcha, but the numbers will not stop spinning!

    • Hello Vinod,

      Could you describe the login problems you are facing? :)

      Clixsense is forcing you to use a new password (which you receive to your email) – have a look on the blog update above.

      Cheers,
      Tanguy – Incognito007

  15. Can anyone explain the new login i got an email from clixsense with new login information but i do not understand it? What exactly am i supposed to type in?

  16. I am still waiting for the Email from clixsense about changing the password , but have not received it yet . I seem to have lost contact to clixsense . Not sure how long it takes to get the Email after attempted login . PT I since first attempt have been waiting for 3 hours .

  17. Thanks . I tried , but still no luck . I could try contacting them , but not sure what else to do . A shame if the upgraded account is lost due to a hacker attack .

  18. Guys clean the browser , that should solve the problem and make Clixsense load as normal . I found out what my problem is . Somehow my Password is being sent to an old Email I once lost . I already contacted Helpdesk to try having them look at it .

    • Hello Hyldig,

      Indeed. If you registered years ago, it may be problematic :)

      Keep us informed if the support reply you with specific guidelines, as it may help other people facing similar case.

      Cheers,
      Tanguy – Incognito007

  19. Starry .Check under Password recovery if your Email the 1 you think it is being sent to . I changed my Email soon 3 years ago , but I found out this way that the Email is being sent to my old long lost Email address .

  20. Thank you Tanguy for all your help. I guess all I can do is wait . I am also concerned that the website’s SSL encryption is still not functional so what is the point of making people log in and change their passwords when it is still not secure.

    • Hello Claire,

      I’m guessing he is trying to keep the “momentum” high while solving the issue
      – if the site is kept several days offline people start panicking.

      I seen he tried to enable the SSL a few hours ago and updated about it:

      EDIT 7) Clixsense SSL (https://) seem to be enabled.
      From here, in Belgium, the content, the images and the CSS currently appear to be broken through the HTTPS version of the website (probably propagating or they need to FORCE_SSL).

      But it looks like it wasn’t ready yet.

      Maybe we will still face some chaotic progression in the next 24-72h.
      But as soon as we recover Clixsense fully and even more secure that would be great :)

      Let’s just hope the hacker does not find another security hole.

      Cheers,
      Tanguy – Incognito007

  21. Me again. I just checked the email I use for ClixSense, and saw I had gotten two log-in detail emails about two and a half hours ago. I used the second (newer) one to log in ClixSense just now. I’m thinking they were overwhelmed earlier. Again, thanks for the info!

    • Hello Starry,

      Ah, that’s cool!

      Thanks for the feedback that should help Claire, Elena, and a few others… :)

      As you said Clixsense servers were probably overloaded with the requests;
      or they just have a daily limit set by the hosting provider concerning the email volume they are allowed to send.

      Cheers,
      Tanguy – Incognito007

  22. Não consigo ate hoje entrar , ja fiz de tudo oque mandaram , troquei senha , passsei ante virus , e gostaria de saber oque mais eu tenho que fazer ?????????

  23. clixsense is working but the problem is the ad is not loading. ive tried all the advise i had seen on the forum but its still not working. any more advise? thank you.

  24. hello
    without http:// content of view ad page is not loading. all other pages are opening fine, View_Ads is also opening, but the page opened on clicking on ad, is blank and continously loading.

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